Location: Harare
Job ID: 3902
Education & Work Experience
C-HS Graduate or Equivalent - 6 year(s) experience
Languages
Desired:English
Grade: G6
Contract Duration
1 Year with possibility for extension
Only open to Zimbabwe nationals
Background
Under the guidance and direct supervision of the ICT Specialist, the ICT Support/LAN Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure;
The ICT Support/LAN Associate promotes a client-oriented approach and provides daily technical support for users of the Local Area Network (LAN), information management tools and technology infrastructure. The Associate should be competent in the technical aspects of LAN systems (daily support, training, and implementation) in order to ensure 100% availability of the technology environment. He/she is responsible for the review and advice on the use of new technologies that will enhance the assigned units’ productivity. System support includes both corporate and user area specific technology environments;
The ICT Support Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO in order to have a fully-functioning and efficient LAN and UNDP HQ staff for resolving complex ICT-related issues. He/she collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.
Duties and Responsibilities
Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services;
Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies;
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
Ensures effective functioning of the LAN and use of management tools focusing on achievement of the following results:
Compliance with corporate LAN management and technology standards, guidelines and procedures for the CO technology environment;
Provision of inputs and information to the elaboration of strategic plans for the Information Technology area in general and the LAN in particular;
Identification and implementation of innovative uses of the LAN which would enhance the CO’s effectiveness.
Provides effective desktop and LAN support and administration focusing on the achievement of the following results:
Set up and maintenance of the LAN in the CO;
Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment;
Installation and configuration of new equipment and systems and corrective actions in case of failure;
Maintenance of servers and all LAN equipment, periodically updating software and configurations as well as the copies of the systems and data bases;
Responsible for and maintaining an up to date database of the CO’s IT equipment;
Full operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access;
Trouble-shooting and monitoring of network problems: file server traffic, usage and performance, network security access and space usage. Follow up with staff for corrective measures;
Response to user needs and questions regarding network access; assistance to staff in the use of network resources;
Installation of corporate, commercial and in-house developed software packages and related upgrades. Technical support to the CO staff in the operation of new corporate and commercial software introduced;
Implementation of backup and restoration procedures for local drives;
Maintenance of backup logs. Organization of off-site storage of backups;
Virus detection, removal and prevention for all systems in the CO. Updated virus detection and removal software;
Assistance in data access, file transfers and conversions;
Maintenance of a log of reported problems and corrective measures taken.
Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided.
Provides web management services, focusing on achievement of the following results:
Support to the maintenance of the CO websites and Intranet;
Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
Provides administrative support, focusing on achievement of the following results:
Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
Maintenance of an up-to-date inventory of the software and hardware;
Maintenance of a library of ICT related reference materials;
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams;
Provision of ICT support to key events.
Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
Participation in the organization of training for the CO staff on ICT issues;
Arrangements for briefings and demonstrations (of corporate and user-developed systems) and coordination of external training sessions;
Maintenance of staff training profiles and coordination/conduct of training specific to users’ needs;
Synthesis of lessons learned and best practices in ICT;
Sound contributions to knowledge networks and communities of practice.
Competencies
Core Competencies
Leadership
Ability to persuade others to follow
Innovation
Ability to make new and useful ideas work
People management
Ability to improve performance and satisfaction
Communication
Ability to listen, adapt, persuade and transform
Delivery
Ability to get things done
Functional Competencies:
Building Strategic Partnerships
Maintaining information and databases
Analyzes general information and selects materials in support of partnership building initiatives
Promoting Organizational Learning and Knowledge Sharing
Basic research and analysis
Researches best practices and poses new, more effective ways of doing things
Job Knowledge/Technical Expertise
Fundamental knowledge of processes, methods and procedures
Understands the main processes and methods of work regarding to the position;
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks;
Identifies new and better approaches to work processes and incorporates same in own work;
Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
Demonstrates good knowledge of information technology and applies it in work assignments.
Promoting Organizational Change and Development
Presentation of information on best practices in organizational change
Demonstrates ability to identify problems and proposes solutions
Design and Implementation of Management Systems
Data gathering and implementation of management systems
Uses information/databases/other management systems
Client Orientation
Maintains effective client relationships
Reports to internal and external clients in a timely and appropriate fashion;
Organizes and prioritizes work schedule to meet client needs and deadlines.
Promoting Accountability and Results-Based Management
Gathering and disseminating information
Gathers and disseminates information on best practice in accountability and results-based management systems.
Required Skills and Experience
Education:
Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification);
University Degree in Computer Science desirable, but it is not a requirement;
Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.
Experience:
6 years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
Language:
Fluency in the UN and national language of the duty station.
Disclaimer
Important applicant information
All posts in the GS categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.
