The role
Responsible for providing quality technical support and for developing the technical competencies of internal and external customers related to all major components on Sandvik Assets except for Drifters and Engines.
Main Responsibilities:
Provide technical support to end users, operators, and service personnel.
Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.
Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
Review spare parts recommendations with Parts BLM organization
Submit Strategic Stock Requests
Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
Support for Projects division.
Provide on-site technical assistance to resolve issues.
Root Cause Failure Analysis
Customization and Improvements to Service Job Plans
Ensure Continuous Improvement with regard to performance of Components at Asset Agreements.
Your profile
- Must have experience with Operational, Maintenance and Engineering aspects of Transmissions, Torque Convertors, Axles and Hydraulic Components on Sandvik Mining Assets.
- An appropriate N6 diploma or higher qualification
- Driver's License
- Certified Medically fit to work underground
- Other Information:
- This position will require extensive travelling
- This position will require the successful incumbent to provide afterhours support (telephonic and on-site).
Who may apply
All applicants outside South Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions.
How to apply
To apply, please access the Sandvik website www.sandvik.com/Career.
If you have any further queries, please contact us on 0800 331 331.
Applications close: 13 February 2015
