Duty Station: Bulawayo
Background
The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. Born in 1962, WFP pursues a vision of the world in which every man, woman and child has access at all times to the food needed for an active and healthy life. WFP works towards that vision with sister UN agencies in Rome -the Food and Agriculture Organization (FAO) and the International Fund for Agricultural Development (IFAD) - as well as other government, UN and NGO partners.WFP has five core objectives: Save lives and protect livelihoods in emergencies; Prepare for emergencies; Restore and rebuild livelihoods after emergencies; Reduce chronic hunger and under nutrition everywhere; strengthen the capacity of countries to reduce hunger.
The IT Unit supports the Zimbabwe operation of the World Food Programme by provisioning the technology, infrastructure, applications, and support services that underpin the processes through which the above objectives are pursued. The UN volunteer will support the IT Unit with technical assistance, administrative and financial management as well as data management and logistical support in project implementation.
Duties and Responsibilities
Under the direct supervision of IT Operations Officer the national UN Volunteer will ensure uninterrupted operation of IT systems and business information integrity by performing the following tasks:
Monitor and manage antivirus servers; ensure endpoint protection by deploying antivirus software to clients and managing updates through a global console;
Ensure timely user access to, and security of, information resources by maintaining uptodate user accounts and access rights using MS Active Directory;
Administer LAN and WAN infrastructure including Dell Servers, Cisco switches and routers; maintainn, enhance and upgrade systems in keeping with corporate policies, office needs, and changes in technology environment;
Monitor usage patterns and availability of data connectivity links liaising with other IT staff to troubleshoot faults, escalating incidents of non resolution as necessary;
Perform DRP activities including periodic data backup and restoration;
Design worksheets using MS Excel to perform data validation, aggregation and cleaning as necessary to ensure quality of uploads to MIS;
Draft professional correspondence to inform end users of those IT unit activities that may affect productivity systems;
Conduct end user training for corporate applications including MS Office Suite, Skype for business and any other systems as requested by business units, or deemed necessary by the head of IT;
Provide operational and administrative support to the IT unit including financial reporting, asset management, project planning;
Provide training to WFP staff and partners on the use of WFP information systems;
Provide customer centric service to end users including application and hardware support;
Supervise other IT staff as necessary;
Perform any other duties as requested by supervisor.
Furthermore, UN Volunteers are required to:
Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for in-stance in events that mark International Volunteer Day);
Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;
Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
Assist with the UNV Buddy Programme for newly arrived UN Volunteers;
Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.
Competencies
Working knowledge of typical IT equipment compliment used by United Nations agencies;
An appreciation for ITSM principles will be a distinct advantage;
Knowledge of WFP IT processes and procedures is an advantage;
Ability to work unsupervised, set and achieve own goals to contribute to unit objectives.
Required Skills and Experience
Education:
University degree in Computer science, Information Technology, Telecommunications or other related field from a recognized institution;
Other relevant MS Office certification such as ICDL Advanced.
Strong MS Excel data manipulation skills including formulas and functions.
Experience:
At least 2 years’ experience in deployment and administration of Cisco based LAN/WAN/WLAN;
At least 5 years experience in providing 1st and/or 2nd line helpdesk support;
Knowledge of TCP/IP principles.
Language requirement:
Fluent in English and one national language.
Disclaimer
United Nations Volunteers is an equal opportunity programme which welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, nationality and culture.
United Nations Volunteers reserves the right to select one or more candidates from this announcement. We may also retain applications and consider candidates applying to this opening for other openings with United Nations Volunteers with similar assignment description, experience and educational requirements.
